Terms of Service
Effective: August 10, 2026 — ShoeSense Inc. (doing business as Prowess), Boulder, Colorado · connor@wearprowess.com
These terms are an agreement between you and ShoeSense Inc. ("Prowess," "we") covering the Prowess mobile app, Prowess sensor pods, clinician features, and the prowess.run website and store. By creating an account or using the service you accept them. If you use Prowess under a clinic pilot agreement or Business Associate Agreement, those documents control where they conflict with these terms.
1. What Prowess is — and is not
Prowess is a movement screening and gait analysis tool: wearable sensor pods and an app that measure and present running and gait metrics. Prowess is not a medical device. It does not diagnose, treat, cure, or prevent any disease or injury, and nothing in the app is medical advice. Information from Prowess is for informational and educational purposes; always consult a qualified health professional about pain or injury. Clinicians using Prowess retain full professional responsibility for their clinical judgment — Prowess informs assessment; it never replaces it.
2. Eligibility and accounts
You must be at least 13; users 13–17 need parent/guardian permission (recorded at signup). Keep your account information accurate and your credentials safe; you're responsible for activity under your account.
3. Hardware
Pods purchased on prowess.run are covered by the store's shipping and refund policies shown at checkout. Loaner and pilot kits remain our property and are governed by the written pilot terms provided with them, including return and non-return terms.
4. Subscriptions and billing
Clinician access is a monthly subscription (currently $99/month) billed by Stripe, starting with a 30-day free trial with a card on file. Nothing is charged before the trial ends, and you'll receive written notice before the first charge. Cancel anytime — effective at the end of the current period — via the billing portal link in our emails or by contacting us. Prices can change with at least 30 days' notice, never mid-period. Consumer (runner) accounts are currently free.
5. Clinics and patient data
Clinical use requires a signed Business Associate Agreement with your clinic; the BAA governs protected health information. Clinics are responsible for their own regulatory compliance (including obtaining any patient consents their practice requires) and for using Prowess only for patients it's appropriate for. Clinical enrollment of minor patients is not yet supported and should not be attempted through clinical features.
6. Your data, our license
Your data is yours. You grant us the license needed to operate the service — storing, processing, and displaying your data to you and to clinicians you authorize. Our privacy practices are in the Privacy Policy. You can export and delete your data in-app.
7. Acceptable use
Don't: break the law with the service, probe or interfere with its security, access another person's data without authorization, resell or white-label the service without a written agreement, or reverse engineer the app, firmware, or pods except where the law grants that right.
8. Intellectual property
The app, firmware, pod designs, algorithms, and brand are ours, protected by patents (including US Patent 10,820,836; others pending), copyright, and trademark. Feedback you send us can be used without obligation.
9. Health and safety
Running and exercise carry inherent risk. Prowess metrics and exercise suggestions are inputs to your own judgment — stop if something hurts, and progress training gradually. To the fullest extent permitted by law, you assume the risks of physical activity.
10. Disclaimers and limitation of liability
The service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy of metrics. To the fullest extent permitted by law, ShoeSense's total liability for any claim arising out of the service is limited to the greater of $100 or the amounts you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited, or our obligations under a signed Business Associate Agreement.
11. Termination
You can stop using the service and delete your account anytime. We may suspend or terminate accounts that violate these terms, with notice where practicable. Sections 6, 8, 10, and 12 survive termination.
12. Governing law
Colorado law governs, and disputes belong in the state or federal courts located in Colorado, unless a signed agreement between us says otherwise.
13. Changes
We'll post updated terms here with a new effective date; material changes get an in-app or email notice. Continued use after the effective date is acceptance.
Contact
ShoeSense Inc. · Boulder, Colorado · connor@wearprowess.com · 303-562-6120